> For the complete documentation index, see [llms.txt](https://trust.memori.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trust.memori.ai/en/readme.md).

# Home

<h2 align="center">Memori Trust Center</h2>

<p align="center">Find information about certifications, data security, privacy and legal documentation.</p>

<p align="center"><button type="button" class="button primary" data-action="ask" data-icon="gitbook-assistant">Search the documentation</button><a href="mailto:privacy@memori.ai" class="button secondary" data-icon="paper-plane">Contact us</a></p>

## Overview

**Welcome to the AIsuru trust portal**. AIsuru is the platform developed by Memori s.r.l., an Italian company, for creating and managing customized AI virtual assistants. Here you will find complete documentation on regulatory compliance, answers to frequently asked questions about security and privacy, and a description of our security practices.

We believe in transparency and in building lasting trust with our customers. This portal gives you the information and assurances you need to be confident in our ability to protect your data.

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h3><i class="fa-medal" style="color:$primary;">:medal:</i></h3></td><td><h4><strong>Certifications</strong></h4></td><td>ISO 27001, ISO 9001, ISO 42001 — certified</td><td><a href="/en/certifications/certifications-overview.md">CERTIFICATIONS</a></td><td></td></tr><tr><td><h3><i class="fa-cloud" style="color:$primary;">:cloud:</i></h3></td><td><h4><strong>Data and privacy</strong></h4></td><td>EU data residency, subprocessors, retention, GDPR</td><td><a href="/en/data-and-privacy/eu-data-residency.md">DATA AND PRIVACY</a></td><td></td></tr><tr><td><h3><i class="fa-newspaper" style="color:$primary;">:newspaper:</i></h3></td><td><h4><strong>Legal documents</strong></h4></td><td>DPA, policies, terms of service, AUP</td><td><a href="/en/legal-documents/systemic-risk-management-analysis.md">LEGAL DOCUMENTS</a></td><td></td></tr><tr><td><h3><i class="fa-check" style="color:$primary;">:check:</i></h3></td><td><h4><strong>Reports and audits</strong></h4></td><td>Penetration test summary, internal audits</td><td><a href="https://gitbook-templates.gitbook.io/changelog/">Changelog</a></td><td></td></tr><tr><td><h3><i class="fa-a" style="color:$primary;">:a:</i></h3></td><td><h4>The AIsuru product</h4></td><td>Architecture, providers, delivery models</td><td><a href="/en/plans-billing/what-is-aisuru.md">AIsuru</a></td><td></td></tr><tr><td><h3><i class="fa-question" style="color:$primary;">:question:</i></h3></td><td><h4><strong>Security FAQ</strong></h4></td><td>Answers to the most frequently asked questions from enterprise customers</td><td><a href="/en/faq-and-security/where-is-my-data-hosted.md">FAQ AND SECURITY</a></td><td></td></tr></tbody></table>

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## Useful resources

{% columns %}
{% column %}

### <mark style="color:$primary;">Featured documents</mark>

{% content-ref url="/pages/3fJme8PPaIs4eVzg3nXD" %}
[ISO 27001:2022 Certificate](/en/certifications/certifications-overview/iso-certifications/iso-27001-2022-certificate.md)
{% endcontent-ref %}

{% content-ref url="/pages/PP7c6dBqt2PdgqA5UDpx" %}
[ISO 27017:2021 Certificate](/en/certifications/certifications-overview/iso-certifications/iso-27017-2021-certificate.md)
{% endcontent-ref %}

{% content-ref url="/pages/DJjeJ6xs7pakcmTsL6w2" %}
[ISO 27018:2020 Certificate](/en/certifications/certifications-overview/iso-certifications/iso-27018-2020-certificate.md)
{% endcontent-ref %}

{% content-ref url="/pages/JkxCnB1khEo1yyOK3gSa" %}
[ISO 9001:2015 Certificate](/en/certifications/certifications-overview/iso-certifications/iso-9001-2015-certificate.md)
{% endcontent-ref %}

{% content-ref url="/pages/VnGaNmtuBBKRoJkLlkoC" %}
[ISO 42001:2023 Certificate](/en/certifications/certifications-overview/iso-certifications/iso-42001-2023-certificate.md)
{% endcontent-ref %}
{% endcolumn %}

{% column %}

### <mark style="color:$primary;">Data processing</mark>

{% content-ref url="/pages/3bP80CphXf8akHFsb8KI" %}
[Privacy Policy](/en/data-and-privacy/privacy-policy.md)
{% endcontent-ref %}

{% content-ref url="/pages/kuo6nOVlnCAE3wdkcXJk" %}
[Is data used for training?](/en/faq-and-security/is-data-used-for-training.md)
{% endcontent-ref %}

{% content-ref url="/pages/11ImPqpK3VWOwfCNeHf5" %}
[Cookie Policy](/en/data-and-privacy/cookie-policy.md)
{% endcontent-ref %}

{% content-ref url="/pages/9FKic8ib2RuZMqqrsVOq" %}
[Acceptable Use Policy of the AIsuru Platform](/en/data-and-privacy/acceptable-use-policy-of-the-aisuru-platform.md)
{% endcontent-ref %}
{% endcolumn %}

{% column %}

### <mark style="color:$primary;">Recently updated</mark>

{% content-ref url="/pages/SxaMWeGB6NYKO4QdsrTV" %}
[Terms of Service](/en/legal-documents/terms-of-service.md)
{% endcontent-ref %}

{% content-ref url="/pages/C6wfWaHFUfGqaI0LEcc9" %}
[GDPR](/en/data-and-privacy/gdpr.md)
{% endcontent-ref %}

{% content-ref url="/pages/r9x6eAH8OGXzIPFVXyY9" %}
[DPA](/en/legal-documents/dpa.md)
{% endcontent-ref %}

{% content-ref url="/pages/IOJ4EmUZHsyCvWSN91BL" %}
[Data Retention](/en/data-and-privacy/data-retention.md)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***