> For the complete documentation index, see [llms.txt](https://trust.memori.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trust.memori.ai/en/reports-and-audits/contacts.md).

# Contacts

How to reach Memori for support, reports and to exercise your rights

This page lists the active contact channels for each need related to using AIsuru. It is the up-to-date source referenced by the Terms and Conditions and the Website Terms of Use: any different contact details shown in outdated versions of other documentation are not valid.

#### Company details

| Item                      | Detail                                |
| ------------------------- | ------------------------------------- |
| **Company name**          | Memori S.r.l.                         |
| **Registered office**     | Via Gramsci 1, Malalbergo (BO), Italy |
| **Certified email (PEC)** | <memori@legalmail.it>                 |
| **VAT number**            | 03623961202                           |

#### Who to write to, and for what

| You need to...                                                                                                 | Contact                                                                                                              |
| -------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| **General assistance or technical support on using the platform**                                              | <ccare@memori.ai> — or, for the most common questions, the Manuela support agent, available directly in the platform |
| **Report abuse or illegal content**                                                                            | <abuse@memori.ai>                                                                                                    |
| **Request an export of your data, when the tools already available in the platform are not sufficient**        | <ccare@memori.ai>                                                                                                    |
| **Exercise your right of withdrawal (Consumer Users), as an alternative to the function in your account area** | PEC <memori@legalmail.it>, or <ccare@memori.ai>                                                                      |
| **General questions or commercial requests**                                                                   | The contact form on the website                                                                                      |

> To exercise your rights regarding the protection of personal data (access, rectification, erasure, portability), refer to the procedures described in the Privacy Policy.

#### Why this page exists separately

AIsuru's contracts (SaaS Terms and Conditions, Website Terms of Use) do not state operational contact details directly in their text, but refer to this page through a hyperlink. This way, if an address or contact channel changes, the update is immediate and does not require a change to the contractual text.